Returns and refunds

At Broken Edits, we strive to ensure every customer is satisfied with their purchase. Please review our return and refund policy below before placing your order.

Returns

We accept returns within 30 days of your your delivery date under the following conditions:

Item must be unworn and unwashed

Item must be in its original condition with no stains, perfume, or fragrance smells

Item must include original tags, if applicable
 

Please note: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customers are responsible for return shipping. We recommend using a trackable service. To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: [1834 Centre St. PO Box 320099 West Roxbury, MA 02132] 

Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be issued to the original form of payment, excluding original shipping charges. Refunds typically take 15 business days to process.

Non-Returnable Items

We do not accept returns for:

Items marked as final sale or discounted

Items returned with scent, visible wear, or damage

Returns requested after 30 days from purchase
 

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us at [[email protected]] within 3 days of delivery. Be sure to include:

Your order number

A photo of the item and packaging

A description of the issue
 

We will gladly replace the item or issue store credit.

By completing a purchase with Broken Edits, you agree to the terms of this Return & Refund Policy.

If you have any questions or need assistance, contact us at [[email protected]].